1) Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:

• Multiple times debiting of Customer’s account through NACH or PDC cheque in case of customer having account in Co-operative banks due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount would be refunded to the Customer.
• Due to technical error, Customer's account being debited with excess amount in case of pay-in slip, UPI payment or other electronic mode of payment except NACH,the Customer wishes to seek refund of the amount, he / she would be refunded the amount. The Customer will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.

2) The written / printed application duly signed by the customer should be sent to customercare@berarfinance.com or physically submitting the application at the nearest branch or Head office of the Company.

3) The application will be processed manually from the Head office of the Company after verification, if the claim is found valid, the amount received in excess will be refunded by Berar Finance Limited through electronic mode in favor of the applicant and confirmation will be sent to the mailing address given by the customer in the application, within a period of 30 calendar days on receipt of such claim. It will take 3 - 30 days for the money to show in your bank account depending on your bank’s Policy.

4) Berar Finance Limited assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:

• a) If the Payment Instruction(s) issued by you is / are incomplete, inaccurate, and invalid and delayed;
• b) If the Payment Account has insufficient funds / limits to cover for the amount as mentioned in the Payment Instruction(s);
• c) If the funds available in the Payment Account are under any encumbrance or charge;
• d) Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force); and
• e) In case the payment is not effected for any reason, you will be intimated about the failed payment by an E-mail / Phone.